# Contact us

> Contact the Growth Edge support team to ask questions or request help with the platform.

- Canonical URL: https://docs.growthstation.app/docs/contact-us
- Language: en
- Last updated: 2026-09-20T08:21:20.465Z
- Product: Plataforma Growth Station
- Maintained by: Support — Growth Edge
- Editorial review: 2026-08-21



<PageHero emoji="✉️" title="Contact us" description="Need help or want to speak with our team? Use the official support channel." gradient="brand" />

> **Português:** [Leia esta página em português](/docs/contate-nos).

How can we help? [#how-can-we-help]

Contact us to ask a question, report an issue, or request guidance about Growth Station, GS Engage, Prospct.AI, or Station AI.

<CardGrid cols={1}>
  <CardLink href="mailto:support@growthedge.com.br" icon="✉️" title="support@growthedge.com.br" badge="Official channel">
    Send your message directly to the support team.
  </CardLink>
</CardGrid>

What to include in your message [#what-to-include-in-your-message]

To help us investigate efficiently and reduce back-and-forth, include the following details when applicable:

1. your name and company name;
2. the product, module, or screen where you need help;
3. what you expected to happen;
4. what actually happened, including any error message;
5. the steps required to reproduce the behavior;
6. the date, time, and time zone of the occurrence;
7. relevant screenshots or identifiers, with sensitive portions masked.

<Callout type="warning" title="Protect sensitive information">
  Never send passwords, authentication codes, session cookies, API keys, tokens, or personal data that is not necessary for support.
</Callout>

Before contacting us [#before-contacting-us]

If you are investigating a technical issue, the Portuguese knowledge base includes guided troubleshooting and ticket preparation resources:

<CardGrid cols={2}>
  <CardLink href="/docs/diagnostico-guiado" icon="🧭" title="Guided troubleshooting">
    Investigate VoIP, email, WhatsApp Business, and CRM issues through a safe sequence of checks.
  </CardLink>

  <CardLink href="/docs/configuracoes/tickets-de-suporte" icon="🎫" title="Support tickets">
    Learn how to prepare, submit, and track a request through the platform.
  </CardLink>
</CardGrid>

To speak directly with our team, email [support@growthedge.com.br](mailto:support@growthedge.com.br).