Terms of Use

Growth Station — Terms of Use

Last updated: August 16, 2026
Company: Growth Machine Editora e Aceleração Ltda. — Brazilian Company Registry (CNPJ) 26.324.112/0001-91
Address: Rua Berrini, 500, 8th floor, São Paulo, SP, Brazil
Classification: Public document

Translation notice: This English version is provided for convenience. If it conflicts with the original Portuguese document, the Portuguese version prevails.

---

1. Definitions

---

2. Purpose and Acceptance

These Terms govern access to and use of the Platform.

Who is bound. The Customer is bound through the Commercial Proposal, executed by a representative with proper authority. Acceptance recorded on the Platform is an act of the User through which the User agrees to these Terms and acknowledges the usage rules; it does not replace the underlying contract or create a new commercial obligation for the Customer. By inviting a User, the Customer confirms that the User is authorized to operate the Platform on its behalf.

How acceptance is recorded. In Growth Station and GS Engage, express acceptance is a condition for account creation: without it, registration is rejected. Each acceptance is recorded cumulatively with the date and time, the version of these Terms, the version of the Privacy Notice, the IP address, and browser identification. The date, version, and IP address are recorded by the server and are not supplied by the User.

When Station AI is contracted on a standalone basis, acceptance is collected during registration, and agreement to these Terms occurs through use of the Platform.

Renewed acceptance. When a new version of these Terms takes effect, the Platform requests acceptance again at the next login and restricts use until acceptance occurs. The previous record is preserved as evidence of the terms that applied at that time.

A User who does not agree to the new version may end the session without accepting it. If the Customer objects, Section 21 applies.

Accepting these Terms does not replace execution of the Data Processing Addendum (DPA) or the Commercial Proposal, each of which remains subject to its applicable formal process.

2.1 Documents Incorporated into These Terms

The documents below form an integral part of these Terms and should be read together with them:

• Privacy Notice
• Cookie & Tracking Policy
• Responsible Artificial Intelligence Use Policy
• List of Subprocessors
• Public API Terms of Use

2.2 Order of Precedence

In the event of a conflict, the following order of precedence applies:

1. The Data Processing Addendum (DPA), with respect to personal data processing;
2. The Commercial Proposal, with respect to price, allowances, term, and payment;
3. These Terms of Use;
4. The Public API Terms of Use and the other policies listed in Section 2.1.

---

3. Eligibility and Account Creation

Self-registration is not available in GS Engage or the administrative area. An account is created only through an invitation issued by a User with a management role for the relevant Project or by the Growth Machine team. The invitation is for one-time use, is linked to a specific email address, and expires after 5 days; resending the invitation renews that period.

When Station AI is contracted on a standalone basis, direct registration by the interested party is permitted. In that case, the contracting party is the person who registers, the applicable commercial terms are those published at the time of contracting — instead of a Commercial Proposal — and contracting by an individual acting outside a professional activity is subject to the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), which prevails over any provision of these Terms that is less favorable to that individual.

The User represents that they are at least 18 years old, or a person with limited legal capacity who is duly assisted, and that they will provide true and current information. The Platform is a corporate tool and is not intended for minors. The email address is the identity key on the Platform: it receives operational communications, is used for access recovery, and, when the MATERIALS module is active, is the address granted permission to the Project's Google Drive folders.

---

4. Accounts, Roles, and Credentials

4.1 Access Roles

The roles available to Customer Users are member, closer, supervisor, and manager. The growther and admin roles belong to the Growth Machine team and cannot be assigned to Customer Users.

Inviting, editing, and deactivating Users within a Project is the responsibility of the Customer's own management roles. The Customer is responsible for administering the Project's Users, including promptly revoking access when a person leaves the organization.

4.2 Credentials

Credentials are individual and non-transferable. The Customer and the User are responsible for actions taken using their credentials, except for actions taken by the Growth Machine team when exercising the access described in Section 4.4, for which Growth Machine is responsible.

The Platform requires a password of at least 8 characters containing at least one digit and offers two-step verification through an authenticator application or a code sent by email. Signing in with Google or Microsoft authenticates an existing account — it does not create a new account.

Growth Machine may terminate a User's active sessions when there is evidence that the credential has been compromised or at the Customer's request.

4.3 Inactivity

Accounts with no access and no registration update for more than 60 days are automatically deactivated. The Customer or support may reactivate them.

Deactivation terminates access and removes the credentials, but it does not delete the account history or Project data. Registration data for the deactivated account is retained for 6 months and then deleted; Project data follows the rules in Section 17.

4.4 Access by the Growth Machine Team

To provide support, implementation, and mentoring, the Growth Machine team may access the Customer's environment, including non-contracted modules and the Project's chat groups. The team may also access the environment under a User's identity for a limited period for diagnostic purposes; this activity is recorded in the audit log.

This access exists to operate and support the service. It is subject to the confidentiality obligation in Section 13 and to the DPA.

---

5. Contracted Scope

What each Customer may use is determined by the combination of:

• Modules enabled for the Project, which make entire product areas available;
• Contracted Entitlements, which make specific features available and define their allowances — AI agents, VoIP calls, call transcription, call analysis, Lead enrichment, data export, and WhatsApp Business.

Features outside the contracted scope remain unavailable and are identified as such in the interface. The scope may be changed through additional contracting, and every change is recorded with its author, date, and prior content.

Growth Machine does not guarantee that features will remain identical over time. Features may be added, changed, or discontinued. Changes that materially reduce a contracted feature will be communicated to the Customer with reasonable advance notice.

---

6. Credits and Additional Usage

Some features are metered and consumed against monthly allowances:

The following rules apply:

1. The consumption cycle is the calendar month. Unused balances do not roll over to the following month.
2. Calls with a duration of zero and calls answered by voicemail are not charged.
3. Incoming WhatsApp messages do not consume credits.
4. Once the allowance is exhausted, the Platform blocks the bulk initiation of prospecting, the reactivation of cadences, calls conducted by an AI agent, and the sending of WhatsApp template messages, and freezes cadences that depend on those features. Calls manually initiated by a User and non-template WhatsApp messages remain possible and continue to be metered, which may generate overage charges.
5. The Customer may view its balance, statement, and usage summary on the Platform.

Additional usage. If granted, a Project may continue to use a feature after reaching its allowance, up to a defined limit. The overage is billed in the following month. The grant applies only to the calendar month in which it was made and may be revoked during that month.

Prices, allowances, and unit amounts are set out in the Commercial Proposal.

---

7. Customer Responsibilities

The Customer is responsible for:

1. Determining the legal basis for processing Lead data in its capacity as Controller — see Section 12.
2. Ensuring the lawfulness of the data it enters, imports, or integrates into the Platform, including the source of its lists.
3. Providing prior notice of recording at the beginning of calls and obtaining consent when required by law. The Platform records and transcribes calls by default and does not collect the Lead's consent.
4. Informing Leads when a communication is generated or sent by artificial intelligence. The Platform does not add this disclosure automatically.
5. Honoring do-not-contact requests, including those recorded as opt-outs, across all cadences and channels.
6. Configuring and supervising AI agents before activating them and periodically reviewing their history. Supervision takes place afterward: messages from an autonomous agent are not individually approved in advance.
7. Administering Project Users, including access roles and offboarding.
8. Protecting credentials and API keys and not exposing them in public code, repositories, or logs.
9. Keeping integration credentials valid and reconnecting integrations when the Platform reports an error.
10. Not entering sensitive personal data (Article 11 of the LGPD) or data relating to children and adolescents in free-text fields, chat messages, or support tickets unless there is a legal basis and documented instruction.

---

8. Acceptable Use

The Customer and User must not:

1. Use the Platform to send unsolicited bulk communications without a legal basis or relevance to the recipient.
2. Conduct prospecting using lists obtained unlawfully, through unauthorized scraping, or by acquiring databases without a verifiable source.
3. Contact Leads who have requested that communications stop.
4. Impersonate another person or organization or conceal the sender's identity when identification is required by law.
5. Reverse engineer, decompile, copy, or attempt to derive the Platform's source code.
6. Conduct security testing, scanning, or penetration testing without prior written authorization.
7. Circumvent technical limits, access controls, or usage metering.
8. Share an individual credential among multiple people, or resell, sublicense, or re-expose access to third parties without authorization.
9. Use the Platform for unlawful, discriminatory, defamatory, misleading, or third-party-rights-infringing content.
10. Deliberately overload the infrastructure or impair availability for other Customers.

Prohibited uses of artificial intelligence are detailed in the Responsible AI Use Policy, and prohibited uses of the API are detailed in the Public API Terms of Use.

---

9. Communications with Leads

The Platform sends emails and WhatsApp messages and makes telephone calls on behalf of the Customer. The Customer defines and is responsible for the content, audience, and cadence.

Email. Emails sent through the Platform include an open-tracking pixel and tracked links. These technologies are applied to all sends and cannot be disabled through the interface; Projects that need to suppress them must contact support.

WhatsApp. Use of this channel is also subject to Meta's policies. The Platform may automatically pause a sender number in response to sending errors or limits imposed by Meta to protect the number's reputation.

Voice. Calls are recorded and transcribed by default. Recordings and transcripts are retained in accordance with the Retention and Disposal Policy and may be deleted before the applicable period at the Customer's request.

9.1 Controls Applied by the Platform

To reduce the risk of abuse and protect channel reputation, the Platform applies technical safeguards independently of the Customer's configuration:

• AI calling window. Calls conducted by an AI agent are not initiated before 8:00 a.m. or at or after 9:00 p.m., Brasília time, and by default are made only on business days. Times configured outside that range are normalized to fall within it.
• WhatsApp re-engagement limit. The Platform blocks more than 2 template messages to the same recipient within 7 days without a response and observes Meta's 24-hour customer service window.
• Automatic sender pause. WhatsApp numbers with recurring sending errors or that reach Meta's limits are automatically paused.

These controls are a technical baseline, not a certification of compliance. The Platform is the means of communication; the Customer is responsible for the decision to contact, the content, frequency, and legal basis, and no technical control replaces that responsibility.

---

10. Artificial Intelligence

AI features — prospecting agents, transcription, call analysis, message generation, and enrichment — are governed by the Responsible AI Use Policy, which is incorporated into these Terms.

In summary, and without limiting that document:

• Growth Machine does not guarantee the accuracy, completeness, or suitability of AI-generated content. Language models may produce incorrect information.
• The Customer remains ultimately responsible for all content sent to Leads, including AI-generated content.
• Advanced configuration through custom instructions overrides Growth Machine's recommended behavior and is the Customer's sole responsibility.
• The agent is automatically paused when the allowance is exhausted.

---

11. Integrations and API

The Customer may connect the Platform to third-party services — CRMs, email providers, calendars, telephony, and messaging. In those connections:

• The contractual relationship with the destination provider belongs to the Customer. Growth Machine acts as a technical intermediary.
• The Customer authorizes the data flow required by the integration and is responsible for the decision to transfer the data.
• Growth Machine cannot delete data that has already been synchronized to third-party systems. The Customer must separately carry out deletion requests on each platform.
• Failures, API changes, or discontinuation by the destination provider are outside Growth Machine's control.

Use of the Public API and webhooks is governed by the Public API Terms of Use, including request limits, versioning, and integrator obligations.

The API key is issued and revoked by the Project's management roles through the Platform and provides access only to that Project's data. It is a Customer credential, and the Customer is responsible for its safekeeping and rotation.

---

12. Data, Ownership, and Protection

12.1 Roles

With respect to Lead data, the Customer is the Controller, and Growth Machine is the Processor, processing data in accordance with the Customer's documented instructions — except for the processing described in Sections 4.4, 9, and 12.2, in which Growth Machine acts on its own behalf to operate, support, and improve the Platform.

With respect to Platform User data — registration, authentication, product usage, support, and billing — Growth Machine is the Controller.

The processing of Lead data is detailed in the Privacy Notice and the DPA. The processing of Platform User data is described in these Terms and in the Cookie & Tracking Policy; questions and data subject requests may be directed to the Data Protection Officer (Section 25).

12.2 Ownership

Data and content entered by the Customer remain the Customer's property. The Customer grants Growth Machine a non-exclusive license, limited to the term of the agreement, to host, process, transmit, and display that data to the extent necessary to provide the service, including transmission to subprocessors.

Growth Machine may use aggregated and anonymized data from which the Customer, User, or Lead cannot be identified to operate, measure, and improve the Platform.

Growth Machine does not use Customer data to train its own artificial intelligence models. With respect to contracted model providers, the prohibition on use for training arises from the agreements entered into with each provider; the current relationship is set out in the List of Subprocessors.

12.3 Export

Bulk export is a Contracted Entitlement (Section 5). When enabled, the Customer may export its data through the Platform or Public API in the available formats, and generated files remain available for download for 7 days. If not enabled, an extract may be requested from support.

Export before termination. Disabling the Project blocks User login. During the window described in Section 17, export remains possible through the Public API using a previously issued key, or through a request to support — but not through the interface.

---

13. Confidentiality

Each party must keep confidential the other party's confidential information to which it has access, apply at least the same degree of care it uses for its own confidential information, and use that information only to perform these Terms.

Information is not confidential if it is already public without breach of this obligation, was already lawfully held by the receiving party, is independently developed, or must be disclosed by law or an authority — in which case the other party will be notified when permitted.

The confidentiality obligation survives for 5 years after termination of the agreement.

---

14. Intellectual Property

The Platform, its code, interfaces, documentation, trademarks, and educational materials belong to Growth Machine or its licensors. These Terms grant the Customer a non-exclusive, non-transferable, revocable license to use the Platform, limited to the term of the agreement and the contracted scope.

Nothing in these Terms transfers any intellectual property right. Proprietary notices must not be removed, and references to the "Growth Station" trademark must comply with Growth Machine's brand guidelines.

Suggestions and comments voluntarily submitted by the Customer about the product may be implemented by Growth Machine without compensation.

---

15. Availability, Maintenance, and Support

Growth Machine uses reasonable efforts to keep the Platform available but does not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to maintenance, updates, failures of third parties on which it depends, or force majeure.

Scheduled maintenance is communicated in advance whenever possible. Emergency corrections may be applied without prior notice when there is a risk to the security or integrity of the service.

These Terms do not establish an availability SLA. Service-level commitments, if any, will be set out in the Commercial Proposal.

Support is provided through the channels listed in Section 25, in Portuguese, on business days.

---

16. Suspension and Termination

16.1 Suspension

Growth Machine may suspend, in whole or in part, access by the Customer or a User when any of the following occurs:

1. A breach of these Terms or the policies incorporated into them;
2. Abusive or fraudulent use or use that threatens the security of the Platform or other Customers;
3. A payment default that is not cured within 15 days after notice, or within a different period set out in the Commercial Proposal;
4. A legal or court order;
5. A request by the Customer.

Suspension will be preceded by reasonable advance notice unless there is an immediate risk.

16.2 Termination

The agreement terminates in the circumstances set out in the Commercial Proposal, due to an uncured breach of these Terms, or due to an unresolved objection to the addition of a subprocessor — in which case termination occurs without penalty, with a 30-day transition, in accordance with the List of Subprocessors.

16.3 Effects on the Environment

When the Project is disabled, the Platform freezes active cadences, disables entitlements to metered features, disables webhooks, and suspends email connections. The right to export is preserved to enable the window described in Section 17. After 30 days, the Platform removes CRM integrations, the API key, and WhatsApp senders and permanently revokes email connections.

Reactivation within that window restores the Project, webhooks, and email connections. Frozen cadences and Contracted Entitlements remain disabled until Growth Machine reactivates them — operations do not resume automatically.

---

17. Data Return and Deletion

After the agreement ends, data remains available for export for 30 days, subject to the method described in Section 12.3. After that period, the data is deleted within up to 30 additional days, including from backups, unless a legal retention obligation applies.

Data that must be retained by law — such as tax and billing records — is retained for the periods required by applicable law and the Retention and Disposal Policy, which is available to the Customer upon request. Upon request, Growth Machine will issue a certificate of deletion.

Deactivating an individual account does not delete Project data, which remains subject to the rules above.

---

18. Warranties and Disclaimers

Growth Machine warrants that the Platform will operate substantially in accordance with the current documentation and that it will exercise technical diligence in correcting defects reported to it. This is the contracted warranty.

Beyond that warranty, Growth Machine does not warrant that the Platform will satisfy any specific purpose not agreed in writing, operate without error, or produce any commercial result. Prospecting results depend on factors outside the Platform — the market, offer, contact database, approach, and execution by the Customer's team.

Growth Machine is not a party to relationships between the Customer and its Leads or between the Customer and third-party service providers contracted by the Customer.

---

19. Limitation of Liability

To the maximum extent permitted by Brazilian law, except in cases of willful misconduct, gross negligence, breach of the duty of confidentiality, and damage caused to third parties:

• Growth Machine's total aggregate liability for any claim related to these Terms is limited to the amount actually paid by the Customer for the Platform during the 12 months preceding the event giving rise to the claim. If the relationship has lasted less than 12 months, the total amount paid during that period will apply.
• Growth Machine is not liable for lost profits, lost business opportunities, lost revenue, indirect damages, or damages arising from data loss caused by the Customer's misuse.
• Growth Machine is not liable for unavailability or failures of third-party services on which the Platform depends or for business decisions made based on information from the Platform.

These limitations do not exclude the parties' liability to data subjects and authorities, which remains governed by the LGPD and the DPA.

---

20. Indemnification

The Customer will indemnify Growth Machine for losses, judgments, and reasonable expenses arising from:

1. The absence or inadequacy of a legal basis for processing Lead data;
2. Content sent to Leads through the Platform, including AI-generated content;
3. Use of the Platform in violation of Section 8;
4. The Customer's or its Users' infringement of third-party rights.

Conversely, Growth Machine will indemnify the Customer against third-party claims alleging that the Platform itself infringes an intellectual property right.

The party against which a claim is made will notify the other party within a period that does not prejudice the defense, allow the other party to participate, and not enter into a settlement that imposes an obligation on the other party without prior consent.

---

21. Changes to These Terms

These Terms may be changed to reflect changes to the product, the law, or Growth Machine's practices.

Material changes are communicated at least 30 days in advance and published in the Privacy & Legal Center with a new version and date. When a change is material, the Platform requests acceptance again at the next login, as described in Section 2.

Changes that only correct wording, update contact information, or clarify existing text take effect upon publication.

The documents listed in Section 2.1 have their own amendment periods, which prevail with respect to their specific content.

If the Customer does not agree to a material change to these Terms, it may terminate without penalty before the effective date by giving written notice, while retaining the export window described in Section 17.

---

22. Communications

Operational communications — email verification, invitations, access recovery, verification codes, and service notices — are sent to the User's registered email address and are inherent to the operation of the Platform.

Contractual communications are sent to the email address specified by the Customer in the Commercial Proposal. The Customer is responsible for keeping it current.

---

23. General Provisions

• Assignment. The Customer may not assign these Terms without Growth Machine's prior consent. Growth Machine may assign them in connection with a corporate reorganization by giving notice.
• Force majeure. Neither party is liable for a failure caused by an event beyond its reasonable control for as long as the impediment continues.
• No waiver. Tolerating a breach does not constitute novation or waiver.
• Severability. The invalidity of one provision does not affect the remaining provisions.
• Survival. Sections 6 (with respect to usage already measured), 12 through 14, and 17 through 20 survive termination to the extent applicable.
• Language. The Portuguese version prevails over any translation.

---

24. Governing Law and Venue

These Terms are governed by the laws of the Federative Republic of Brazil.

The courts of the Judicial District of São Paulo, State of São Paulo, have exclusive jurisdiction, and the parties waive any other venue, however privileged it may be.

For individual contracting of Station AI by an individual acting outside a professional activity, the courts of the consumer's domicile prevail under the Brazilian Consumer Protection Code.

---

25. Contact

• Legal and contractual matters: juridico@growthedge.com.br
• Technical support: suporte@growthedge.com.br
• Privacy and data subject rights: privacidade@growthedge.com.br
• Data Protection Officer (DPO): Natália Caroline Batista

---

This document was prepared based on the Brazilian Civil Code, the Software Law (Law No. 9,609/1998), the Brazilian Civil Rights Framework for the Internet (Law No. 12,965/2014), and the LGPD (Law No. 13,709/2018).

Your feedback matters

Did this guide answer your question?

It only takes a few seconds and helps us keep the knowledge base useful.

YesIt answered my questionNoIt could be improved